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Stefanos T. Billas
President, A CERT

Quality Management System according to ISO 9001

ISO 9001 is rather a milestone for the requirements of quality management and services in the business sector and while making trade deals.
ISO 9001:2008, is the world’s most widely used quality management standard.
At the end of 2007, at least 951 486 certificates of conformity of the previous edition, ISO 9001:2000, had been issued in 175 countries and economies.
ISO 9001:2008 sets the minimum requirements of a quality management system that a company needs to implement when seeking to prove competence in order to provide, at a standard basis, products and services that meet the requirements of the customers, as well as incorporating the requirements deriving from National Legislation and Commission Decisions.
This Standard has been designed in such a way; so that it can be implemented by all companies from all sectors regardless their size.

Certification for a quality management system is no other than an official recognition of its actual implementation and introduces a competitive advantage for a company towards competition.

Without satisfied customers, an organization is in peril! To keep customers satisfied, the organization needs to meet their requirements.
The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing the organization’s processes so that they consistently turn out products that satisfies customers’ expectations.

ISO 9001:2015 specifies the requirements for a quality management system of an organization, when:

  • it needs to demonstrate its ability to consistently provide products or services  that meets customer’s requirements and the applicable statutory and regulatory requirements, and
  • aims to enhance customer satisfaction through the effective implementation of the system, including processes for continual improvement of the system and the assurance of conformity towards the customer and the applicable statutory and regulatory requirements.

All requirements of ISO 9001:2015 are generic and intend to apply to all organizations, regardless the type, size and products provided.

Although certification is not a requirement of the standard, the QMS of about one million organizations have been audited and certified by independent certification bodies (also known in some countries as registration bodies) according to the ISO 9001:2000 standard.

ISO 9001 certification is frequently used in both private and public sector, in order to increase reliance to the products and services provided by certified organizations, relations between business partners during the selection of suppliers in supply chains and in the right to tender for procurement contracts.

Safety net & build wealth

You can transform your business to a revenue-producing asset that lets you work as much or as little as you want.

Business planning & strategy

Our clients are often surprised by the possibilities we present to them; by thinking outside the box we present exciting new ventures:

  • Work fewer hours — and make more money
  • Attract and retain quality, high-paying customers
  • Manage your time so you’ll get more done in less time
  • Hone sharp leadership skills to manage your team
  • Cut expenses without sacrificing quality
  • Automate your business, so you can leave for days,

International Organization for Standardization (ISO)

International Organization for Standardization (ISO) is the developer and publisher of ISO 9001, but does not itself carry out auditing and certification.

These services are performed independently of ISO by certification bodies. ISO does not control such bodies, but does develop voluntary International Standards to encourage good practice in their activities on a worldwide basis.

For example, ISO/IEC 17021:2006 specifies the requirements for bodies providing auditing and certification of management systems.

Certification bodies that wish to provide further confidence in their services may apply to be “accredited” as competent by IAF (International Accreditation Forum, INC) recognized national accreditation body.


The requirements for a quality system have been standardized – but many organizations like to consider themselves as unique. So how does ISO 9001:2008 allow the multiformity, on the one hand for a sole trader, and for a multinational manufacturing company with service components, or a public utility, or a government administration on the other hand?
The answer is that ISO 9001:2008 lays down the requirements a quality system must meet, but does not indicate how they should be met in a particular organization. This leaves great scope and flexibility for implementation in different business sectors and business cultures, as well as in different national cultures.

  1. The standard requires the organization itself to audit its QMS according to ISO 9001:2008 – in order to verify that it is managing its processes effectively – or, in other words, to check that it is fully in control of its activities.
  2. In addition, the organization may invite its clients to audit the quality system in order to give them confidence that the organization is capable of delivering products or services that will meet their requirements.
  3. Lastly, the organization may engage the services of an independent quality system certification body to obtain an ISO 9001:2008 certificate of conformity. This last option has been proved extremely popular in the market due to the perceived credibility of an independent assessment.
    The organization may thus avoid multiple audits by its clients, or reduce the frequency or duration of client audits. The certificate can also serve as a business reference between the organization and potential clients, especially when supplier and client are new to each other, or far removed geographically, as in an export context.

ISO 9001:2008 introduces no new requirements. ISO 9001:2008 introduces just clarifications for the existing requirements of ISO 9001:2000 based on eight years of experience of implementing the standard world wide with about one million certificates issued in 170 countries up to date.
It also introduces changes intended to improve consistency with ISO14001:2004.

As the name “International Organization for Standardization” would have different acronyms in different languages (“IOS” in English, “OIN” in French for Organisation internationale de normalisation), its founders decided to give it also a short, all-purpose name.
They chose “ISO”, derived from the Greek isos, meaning “equal”.
Whatever the country, whatever the language, the short form of the organization’s name is always ISO.

Certification Request

Download the application for an offer and having filled in, then you may send it either by FAX or e-mail to the Organization.

ISO 9001

 No.  Document Title Version

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