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Having values, we offer strictly professional services and through the recognition and reputation of the A CERT, our associated companies and structures and strategic collaborators, we add value to the products, services, institutes and organizations giving them a competitive advantage and making them capable of achieving a dominant position in national and international level.

Stefanos T. Billas
President, A CERT

Tourism sector Certifications

Objective:

a Cert certification system aims to ensure hotels and accommodations meet specific quality and service standards, enhancing guest experience and promoting trust in the industry. By adhering to established standards and obtaining relevant certifications, hotels can demonstrate their commitment to quality and elevate the overall guest experience. This fosters trust within the industry and empowers travelers to make informed choices.

 

Components:

1. Standard Setting Body:

  • An independent organization (e.g., national tourism board, industry association) establishes classification criteria.
  • Stakeholders like hoteliers, consumer representatives, and government officials contribute to defining standards.

2. Rating and Certification Bodies:

  • Accredited organizations conduct assessments against the established criteria.
  • This can involve a combination of:
    • Desk Audits: Reviewing documentation like guest manuals, service protocols, and safety procedures.
    • On-Site Inspections: Evaluating facilities, amenities, cleanliness, and staff training.
    • Mystery Guest Stays: Trained individuals anonymously assess guest experience firsthand.

3. Certification Process:

  • Application: Hotels apply to a rating/certification body.
  • Self-Assessment: An initial self-evaluation based on the established criteria is conducted by the hotel.
  • Evaluation: Assessors conduct audits and inspections as mentioned above.
  • Corrective Actions: Identified shortcomings require corrective actions with verification by the certification body.
  • Rating/Certification Granting: Based on the evaluation outcome, the hotel receives a rating (e.g., star system) or a certificate of compliance.

4. Maintenance and Recertification:

  • Regular audits or mystery guest visits ensure continued adherence to the standards.
  • Recertification at specified intervals (typically 3-5 years) is required to maintain the rating/certification.

Standards:
General Criteria:

  • Facilities: Cleanliness, maintenance, amenities offered (e.g., bedding quality, internet access).
  • Services: Staff courtesy, responsiveness, housekeeping efficiency.
  • Safety and Security: Fire safety measures, emergency protocols.

Additional Considerations:

  • Sustainability Standards: Certification programs may recognize eco-friendly practices (e.g., water conservation, energy efficiency).
  • Accessibility Standards: Cater to guests with disabilities.
  • Specialized Certifications: Programs may exist for specific accommodation types (e.g., boutique hotels, bed and breakfasts).

Benefits:

  • Improved Guest Experience: Ensures hotels meet minimum quality standards.
  • Enhanced Reputation: Certification signifies adherence to established benchmarks.
  • Competitive Advantage: Attracts guests seeking reliable and trustworthy accommodation options.
  • Benchmarking and Improvement: Provides a framework for hotels to identify areas for improvement.

Tourism sector Services